Return & Exchange Policy

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Return & Exchange Policy

Return & Exchange Policy

Last Updated: November 13, 2025

At Vanika Jewellery, we take immense pride in the quality and craftsmanship of our products. Every piece is carefully inspected before dispatch to ensure it reaches you in perfect condition.

However, if you are not fully satisfied with your purchase, our Return & Exchange Policy is designed to make the process smooth and transparent.

1. Eligibility for Returns

Returns are accepted within 7 days of delivery.

The product must be:

  • Unused, unworn, and in original condition

  • Returned in its original packaging with all tags, certificates, and invoices intact

  • Accompanied by an uncut/unedited unboxing video clearly showing the package opening, product, and issue (for verification)

⚠️ Returns without an uncut video or with missing tags/packaging will not be accepted.

2. Non-Returnable Items

For hygiene and customization reasons, the following items cannot be returned or exchanged:

  • Customized or personalized jewellery

  • Products purchased during sales, discounts, or offers

  • Gift cards or promotional items

  • Products showing signs of wear, alteration, or customer damage

3. How to Initiate a Return

  1. Email us at support@vanikafashion.com or vanikacustomercare@gmail.com within 7 days of delivery.

  2. Include:

    • Your order number

    • Reason for return

    • Uncut unboxing video as proof

  3. Once reviewed and approved, we will share return instructions and shipping details.

4. Refund Process

After we receive and inspect the returned product, refunds will be issued as either:

  • Store Credit, or

  • Refund to the original payment method

Refunds will be processed within 7–10 business days after return approval.

Shipping charges and COD fees (if any) are non-refundable.

5. Exchanges

Eligibility for Exchange

Exchanges are accepted within 7 days of delivery for:

  • Size-related issues

  • Manufacturing defects (after verification)

The product must be unused and returned in its original condition with tags and invoice.

How to Request an Exchange

Email us at support@vanikafashion.com with your order details and reason for exchange.
Once approved, follow the provided instructions for return shipping.

Shipping Charges

  • Customers must ship the item back to us

  • Outbound shipping charges for sending the exchanged product will apply

6. International Orders

Returns and exchanges are accepted for international customers; however:

  • Return shipping charges and customs duties are the customer’s responsibility

  • Duties, taxes, or import fees paid are non-refundable

7. Faulty or Damaged Products

If you receive a defective or damaged product:

  • Notify us within 24 hours of delivery

  • Provide an uncut unboxing video and clear photos

After verification, we will arrange a replacement or refund as applicable.

8. Shipping Responsibility

Customers are responsible for the safe return of items.

Vanika Jewellery is not liable for products lost or damaged during return transit.
Please use a secure and trackable courier service when sending your return.

9. Dispute Resolution

Any discrepancies (wrong product, missing item, incorrect size, etc.) must be reported within 24 hours of delivery with photographic or video proof.

Our customer care team will review and resolve the issue promptly.

10. Contact Us

For return or exchange-related queries, reach out to us at:

Email: vanikacustomercare@gmail.com
Phone no: +91 94102 23524
Website: https://vanikajewellery.com